Privacy Policy

Data Protection Policy

For information about our worldwide Data Protection policy, please see our Data Protection Policy, which outlines how we handle personal data. The specific guidelines applicable to this website are set out below.

Personal information

This privacy policy explains how 'Personally Identifiable Information' (PII) is collected and used. PII is information that can be used on its own or with other information to identify, contact, or locate a single person. Please read this policy carefully to understand how we collect, use, protect, or otherwise handle your PII in accordance with our website and app.

What personal information do we collect?

When registering on our site or updating your information, you may be asked to enter your name, email address, phone number, or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, fill out a form, open a support ticket, enter information on our site, or provide feedback on our services.

How do we use your information?

We may use the information we collect from you in the following ways:

• To personalise your experience and deliver content and information most relevant to you.
• To better service you in responding to your service requests.
• To administer an event, volunteer assignment, or other site features.
• To send periodic emails regarding your assignments or other information and services.
• To follow up after correspondence (live chat, email, or phone enquiries).

How do we protect your information?

We only provide assignment details and relevant additional information. We never ask for credit card numbers or bank details.

We use regular malware scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep it confidential. All sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

Do we use cookies?

Yes. Cookies are small files transferred to your computer's hard drive through your web browser that enable the site's systems to recognise your browser and remember certain information. We use cookies to help us remember and process your login details, understand your preferences, and compile aggregate data about site traffic.

We use cookies to:

• Understand and save user preferences and login details for future visits.
• Compile aggregate data about site traffic and interactions in order to offer better site experiences.

You can choose to have your browser warn you each time a cookie is being sent, or turn off all cookies through your browser settings. Disabling cookies may affect some site features.

Third-party disclosure

We do not sell, trade, or otherwise transfer your PII to outside parties unless we provide advance notice. This does not include website hosting partners and other parties who assist us in operating our website, so long as those parties agree to keep this information confidential. We may also release information when required to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others.

Non-personally identifiable visitor information may be provided to other parties for other uses.

Third-party links

Occasionally, at our discretion, we may include third-party links on our website. These sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of linked sites, though we seek to protect the integrity of our site and welcome any feedback about them.

UK law and the Data Protection Act

In the UK, the Data Protection Act governs the processing of personal data and gives people the right to know what information is held about them. The Act requires that personal information is:

• Fairly and lawfully processed
• Processed for limited purposes
• Adequate, relevant, and not excessive
• Accurate and up to date
• Not kept for longer than is necessary
• Processed in line with your rights
• Secure
• Not transferred to other countries without adequate protection

Our website is run as part of a not-for-profit organisation that qualifies for an exemption from registration with the Information Commissioner's Office (ICO) because:

• The organisation is established for not-for-profit purposes and does not make a profit.
• We only process information necessary to establish or maintain membership or support.
• We only process information necessary to provide or administer activities for members or people with regular contact with the organisation.
• We only share information with people and organisations necessary to carry out the organisation's activities.
• We only keep information while the individual is a member or supporter, or as long as necessary for administration.

Although not required to register with the ICO, we still abide by the eight principles of the Data Protection Act.

California Online Privacy Protection Act (CalOPPA)

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• A link to this privacy policy is accessible from our home page.
• You will be notified of any privacy policy changes on this page.
• You can change your personal information by logging in to your account.

Do Not Track signals

We honour Do Not Track signals and do not plant cookies or use advertising when a Do Not Track (DNT) browser mechanism is in place. We do not allow third-party behavioural tracking.

COPPA (Children's Online Privacy Protection Act)

We do not provide the website or its services for use by any children under the age of 13 years old.

Fair Information Practices

In the event of a data breach, we will notify you via email within 7 business days. We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law.

CAN-SPAM Act

We collect your email address in order to send information and respond to enquiries. We agree to:

• Not use false or misleading subjects or email addresses.
• Monitor third-party email marketing services for compliance, if one is used.
• Honour opt-out/unsubscribe requests promptly.
• Allow users to unsubscribe via the link at the bottom of each email.

To unsubscribe from future emails, contact us at privacy-unsubscribe@jwvolunteer.org and we will promptly remove you from all correspondence.

Contacting us

Last updated: 19 June 2026